Returns & Refunds Policy

At Short Porch Baseball Company, customer satisfaction is important to us. We review eligible return and exchange requests according to the guidelines below.

1. Return & Exchange Eligibility

All standard returns and exchanges are reviewed on a case-by-case basis. We do not offer a guaranteed return window.

To qualify for consideration, all merchandise must:

• Be completely unused and in its original, new condition.

• Include all original packaging, tags, labels, and protective wrapping.

• Retain the original factory plastic wrapping on all bats.

• Receive return authorization from Short Porch Baseball Company before being shipped back.

These requirements apply to bats, softballs, baseballs, gloves, bags, apparel, and accessories.

All returned merchandise is subject to inspection. Merchandise showing signs of use, alteration, damage, or missing original packaging is not eligible for standard returns or exchanges.

2. Return Shipping Costs

Customers are responsible for return shipping costs on approved standard returns and exchanges.

We recommend securely packaging merchandise and using a trackable shipping service.

Original shipping charges are generally nonrefundable for customer-requested returns unless otherwise agreed or required by law.

3. Refunds & Restocking Fees

Short Porch Baseball Company does not charge restocking fees.

Once an approved return is received and inspected, eligible refunds will be issued to the original payment method.

Please allow additional time for your financial institution to process the refund.

4. Exchanges

Exchanges for different weights, sizes, models, or products are reviewed on a case-by-case basis.

Any price differences, additional shipping costs, or other adjustments will be discussed with the customer before processing.

Exchanges require prior authorization and are subject to product availability.

5. Sale & Clearance Merchandise

Sale, promotional, and clearance merchandise is reviewed for returns or exchanges on a case-by-case basis.

All merchandise must meet our standard return eligibility requirements.

6. Custom & Personalized Merchandise

ALL SALES OF CUSTOM OR PERSONALIZED MERCHANDISE ARE FINAL.

Custom-made, personalized, or specially produced merchandise is not eligible for standard returns, refunds, or exchanges.

If Short Porch Baseball Company makes an error in producing or fulfilling a custom order, we will correct the mistake at no additional cost to the customer.

7. Incorrect Items Shipped

If Short Porch Baseball Company ships an incorrect product, we will cover the return shipping costs and arrange for the correct product to be shipped at no additional shipping charge.

Customers must contact Short Porch for return instructions before shipping the incorrect merchandise back.

8. Products Received Defective — Unused & in Original Packaging

If merchandise arrives defective and remains unused, in its original condition, and with all factory packaging intact, please contact Short Porch Baseball Company.

With Shipping Protection: When the issue is verified and the claim is approved, Short Porch will cover return shipping and replacement shipping costs and arrange a replacement, subject to product availability and applicable coverage terms.

Without Shipping Protection: Customers should contact Short Porch so our team can review the situation and determine an appropriate resolution.

Nothing in this section limits applicable consumer rights.

9. Short Porch Bat Warranty Coverage

Senior Softball Bats — Warranty Information

Senior Softball Bats are sold without a manufacturer warranty or performance guarantee.

Senior bats are not covered by our standard 180-day limited warranty.

Customers with questions or concerns regarding a Senior Softball Bat should contact Short Porch Baseball Company directly. Requests for assistance are reviewed on a case-by-case basis, subject to applicable law.

All Other Bats — 180-Day Limited Warranty

Eligible Short Porch bats, excluding Senior Softball Bats, carry a 180-day limited warranty.

• Warranty Begins: Original purchase date.

• Warranty Duration: 180 days from the original purchase date.

• Registration Required: Customers must register their bat within 30 days of the original purchase date to activate warranty coverage.

Registration does not extend or restart the warranty period.

IMPORTANT: Please refer to our Bat Warranty Policy for complete warranty coverage details, registration requirements, exclusions, and claim procedures.

All warranty claims are subject to the applicable Bat Warranty Policy.

10. Lost, Stolen & Damaged Shipments

We strongly recommend purchasing Shipping Protection at checkout.

Customers experiencing a lost, stolen, or damaged shipment should contact Short Porch Baseball Company directly.

Our team will review the order and verify whether Shipping Protection was purchased.

When an eligible claim is approved, we will work with the customer to provide a replacement or refund based on their preference, subject to product availability and coverage terms.

Without Shipping Protection, we can assist in reviewing available carrier claim options, but reimbursement or replacement is not guaranteed.

11. How to Request a Return or Exchange

1. Contact Short Porch Baseball Company through our website's Contact Us page.

2. Provide your order number and explain your request.

3. Wait for return authorization and instructions.

4. Do not ship merchandise back without prior approval.

Unauthorized returns may be refused.

12. Additional Information

Short Porch Baseball Company reviews standard return and exchange requests individually according to this policy.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.