Frequently Asked Questions

Frequently Asked Questions

Welcome to Short Porch Baseball Company! Find answers to common questions about orders, shipping, returns, warranties, and customer service.

Customer Service

What are your office hours?

Our office is open Monday–Friday, 9:00 AM–4:00 PM Eastern Time, excluding observed holidays.

How can I contact Short Porch?

Our customer service team is available during regular office hours.

Orders & Shipping

When will my order ship?

In-stock orders placed by 2:00 PM Eastern Time on business days are eligible for same-day shipping.

Orders placed after 2:00 PM ET, on weekends, or on shipping holidays will generally ship the next business day.

Does Express or Next Day Air shipping include weekends?

Express and Next Day Air shipping operate on BUSINESS DAYS ONLY.

Orders must be placed by 2:00 PM ET on a business day to qualify for same-day shipment.

Next Day Air generally means the next eligible carrier delivery business day after shipment. Weekend or holiday delivery should not be assumed unless specifically offered by the carrier.

Short Porch cannot guarantee carrier delivery dates once packages have been transferred to UPS, FedEx, or USPS.

How much does shipping cost?

Shipping rates vary depending on the product, shipping destination, and selected delivery method.

Applicable shipping charges are displayed at checkout.

Do you ship to Canada?

Yes! We ship throughout the United States and Canada.

Canadian customers may be responsible for customs duties, import taxes, brokerage fees, and other charges not collected at checkout.

For more information, please see our Shipping Information page.

Bat Warranty

How do I register my bat for warranty coverage?

Eligible Short Porch bats must be registered within 30 days of the original purchase date to activate warranty coverage.

Please visit our Bat Warranty Policy for complete registration instructions and requirements.

How long is the bat warranty?

Eligible Short Porch bats, excluding Senior Softball Bats, carry a 180-day limited warranty beginning on the original purchase date.

Registration must be completed within 30 days of purchase.

Do Senior Softball Bats have a warranty?

No. Senior Softball Bats are sold without a manufacturer warranty or performance guarantee.

Customers with questions or concerns regarding a Senior bat should contact Short Porch directly. Requests for assistance are reviewed on a case-by-case basis.

Returns & Exchanges

Can I return or exchange a bat?

Return and exchange requests are reviewed on a case-by-case basis.

Bats must be completely unused, in their original condition, and retain their original factory plastic wrapping.

All other merchandise must also be unused and in its original condition and packaging.

Return authorization is required before sending merchandise back.

Do you charge a restocking fee?

No! Short Porch Baseball Company does not charge restocking fees on approved returns.

Who pays for return shipping?

Customers are responsible for return shipping costs on standard approved returns and exchanges.

If Short Porch ships the wrong product, we will cover the return shipping costs and correct the order at no additional shipping charge.

Can I return custom or personalized merchandise?

Custom and personalized merchandise is final sale.

If Short Porch makes an error in producing or fulfilling your custom order, we will correct the mistake at no additional cost.

Shipping Protection & Order Issues

What is Shipping Protection?

Shipping Protection is an optional checkout service that may provide coverage for eligible lost, stolen, or damaged shipments, subject to applicable coverage terms.

We strongly recommend purchasing Shipping Protection.

What should I do if my package is lost, stolen, or damaged?

Contact Short Porch Baseball Company directly.

Our team will review your order and verify whether Shipping Protection was purchased.

When an eligible claim is approved, we will work with you to provide a replacement or refund based on your preference, subject to product availability and coverage terms.

Without Shipping Protection, we can assist in reviewing available carrier claim options, but reimbursement or replacement is not guaranteed.

What if I receive the wrong product?

If Short Porch ships an incorrect item, we will cover the return shipping and arrange for the correct product to be shipped at no additional shipping charge.

Please contact our team before returning the incorrect merchandise.

Still Need Help?

Our team is happy to assist with orders, shipping, warranties, returns, and product questions.

Short Porch Baseball Company — Customer Service

Office Hours: Monday–Friday, 9:00 AM–4:00 PM Eastern Time (excluding observed holidays)

Phone: 912-513-0645

Email: spbc@shortporch.net

Online: Contact Us

Thank you for choosing Short Porch Baseball Company!